Customer Service Coordinator

The Smurfit Kappa Group plc are Europe's leading corrugated packaging company and one of the leading paper-based packaging companies in the world. An industry leader with 46,000 employees globally, 350 production sites around the world, with locations in 23 countries in Europe and 13 countries in the Americas.

People are at the heart of the organisation and we are constantly working towards creating a fully inclusive working environment where people from all backgrounds are free to be themselves and can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of our communities.

Smurfit Kappa Corrugated UK are;

• A Disability Confident Employer and guarantee an interview to candidates who meet our essential criteria.
• Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
• Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for our valued colleagues.

This is a full-time role and the successful candidate will undertake planned on the job training and induction.

As part of an established team, you will manage PES & National Top 20 accounts ensuring your designated customers receive outstanding service. You must be an excellent communicator and be able to work alone and as part of a team.  You must also be able to meet targets whilst remaining calm and pragmatic in a busy job.

The ideal candidate must be willing to continuously learn and adapt to changes across the business. You will be focal point for other functions and build good relationships across departments to ensure a smooth customer experience.

You will manage and build strong relationships with an allocated customer base ensuring prompt and efficient management of orders. For stock holding accounts, you will be responsible for forecasting and stock management ensuring stock turnaround and replenishment within agreed targets.

You aim to meet and exceed customer’s expectations at all times and you act as a custodian of customer knowledge, capturing insights and feedback to help improve efficiency across the business.

You are an organised individual, and you can prioritise your workload. You can identify and resolve any urgent customer queries and escalate where needed whilst keeping the customer informed at all times.

As an active contributor in the team, you will help to achieve and exceed key performance indicators and business targets.

Previous experience in a Customer Service role is essential

• Good level of verbal and written English
• English and Maths; at GCSE pass  
• Good working knowledge of computer systems (incl Outlook, Excel, Teams

  You must:

• be able to prioritise workload to achieve deadlines
• be a good team player
• have excellent communication skills
• be self-motivated
• work well under pressure

We are offering a competitive salary with development opportunities to the right candidate.  We also offer 

Cycle to Work Scheme

Contributory Pension

25 days Annual Leave per year plus Public Holidays

Employee Assistance Programme