Customer Service Executive

The Smurfit Kappa Group plc are Europe's leading corrugated packaging company and one of the leading paper-based packaging companies in the world. An industry leader with 46,000 employees globally, 350 production sites around the world, with locations in 23 countries in Europe and 13 countries in the Americas.

People are at the heart of the organisation and we are constantly working towards creating a fully inclusive working environment where people from all backgrounds are free to be themselves and can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of our communities.

Smurfit Kappa Corrugated UK are;

  • A Disability Confident Employer and guarantee an interview to candidates who meet our essential criteria.
  • Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
  • Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for our valued colleagues.

To contribute to the sites sales development through the delivery of competent and efficient customer service to exisitng and potentil customers.

To activley particiapte in the Customer Service Department to achieve business targets and key performance critieria.


Main duties-

Work closely with the internal and external sales teams to maintain a high level of customer service.

Act as a pont ofc ontact for designated existing customers and potential customers

Provide a positive impression of yourself and the organisation to the customer.

Provide excellent communication cahnnels both internally and externally.

Obtain purchase order numbers and invoice customer for all new toooling.

Checking orders in line with internal procedures

A confident articulate individual who has high levels of personal drive and focus.

Excellent IT skills

Felxible thinking and  self motivated.

Can work under pressure and achieve deadlines.

Competative salary

25 days pad holiday & bank holidays

Discounted gym membership.

Pension and life insurance

Monday to Friday working week

We are looking for a passionate, hard working individual who has excellent communication skills, can work as part of a wider team, achieve deadlines and build relationship both internally and externally. Office hours Monday to Friday. Full time role 40hours.

Salary per month

Status Permanent

Applications Begin

Closing Date for Applications

Location 35 Hostmoor Avenue
PE15 0AX

Apply now
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