Customer Service Advisor - 12 Month Maternity Cover - Fishergate

Customer Service Advisor - 12 Month Maternity Cover

Fishergate, Norwich

Full Time / Temporary

Do you want to work for a company who...

• cares for its employees & customers in equal measure?
• is serious about sustainability & the environmental impact of its products & processes?
• can provide a long-term future & personal development for those who aspire?

If yes, then read on to find out more about the job on offer at Smurfit Kappa

You can also find out more about Smurfit Kappa by visiting:

Website:  smurfitkappa.com/uk

Youtube channel: Smurfit Kappa Group 

Linkedin: Smurfit Kappa Group

Customer Service Advisor - 12 Month Maternity Cover

We are currently looking for a full time Customer Service Advisors to join our internal sales team at our Norwich Site.

The successful candidate will need to be driven and able to adapt to daily logistical and manufacturing challenges and show they can appropriately prioritise their workload and problem solve whilst staying calm under pressure.  The goal is to provide a balanced comprehensive front-line service in a responsive and professional manner.  They need to provide the best possible customer service and represent the Company positively.

Key job requirements 

• Dealing with customer queries via calls or email as the first point of contact, ensuring the best possible customer service is provided at all times.
• Processing customer orders in a timely manner in line with key performance indicators
• Processing customer complaints in line with business processes and ensuring customers are kept up to date.
• Dealing with logistical problems and working with our haulage partner to ensure the best result for our customers.
• Proactively dealing with potential logistical and manufacturing issues using current systems to achieve this.
• Developing strong professional relationships with customers and colleagues alike and.
• Identifying opportunities to enhance the customer experience by making service improvement recommendations.

To be successful in this role, candidates will need to demonstrate:

• Excellent Communication Skills both oral and written communication skills with a high level of numeracy

• A passion for customer care
• Being able to work as part of a team as well as on their own initiative.
• Good organisational skills and an ability to work under pressure.
• High levels of accuracy with data entry
• Good general ICT skills
• An ability to make decisions in line with current business processes.
• An ability to act with integrity and take ownership of customer service issues through to resolution.

The successful applicant will become part of a company that is always looking to develop and evolve an individual skill and provides many training and job opportunities throughout the organisation.

What's on offer...

• 25 days annual leave (plus 8 statutory) as standard
• Contributory pension scheme (plus ad hoc access to independent financial advice)
• Training & development
• Free on site parking
• Employee Assistance - 24/7 free & confidential support to both you and your family
• Access to on site mental health and wellbeing support
• Regular health assessments (role dependent)
• Cycle to work scheme

Who are we?

We are a market-leading manufacturer of sustainable paper-based packaging. We care deeply about the health, safety and wellbeing of our employees, the communities in which we operate, and the service provided to our customers. 

We have an incredibly loyal and capable workforce who we invest time in developing and encourage to reach their full potential; and you too could become a valued member of our ‘family’.

We strive to create a fully inclusive working environment where people from all backgrounds are free to be themselves and succeed. We value different perspectives, skills and experiences and welcome applications from all communities.   

We are:

• A Disability Confident Employer and guarantee an interview to candidates who meet our essential criteria.
• Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
• Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for our valued colleagues.

To find out more about the hiring organisation please search for 'Better Planet Packaging Europe'.