Internal Sales Coordinator

The Smurfit Kappa Group plc are Europe's leading corrugated packaging company and one of the leading paper-based packaging companies in the world. An industry leader with 46,000 employees globally, 350 production sites around the world, with locations in 23 countries in Europe and 13 countries in the Americas.

People are at the heart of the organisation and we are constantly working towards creating a fully inclusive working environment where people from all backgrounds are free to be themselves and can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of our communities.

Smurfit Kappa Corrugated UK are;

  • A Disability Confident Employer and guarantee an interview to candidates who meet our essential criteria.
  • Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
  • Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for our valued colleagues.

Saxon Packaging (part of the Smurfit Kappa Group) is a well-established designer and manufacturer of corrugated and cardboard packaging who currently require an experienced Internal Sales Co-ordinator to join their highly motivated Sales Team in Lowestoft.


This position is a great opportunity for a passionate individual who is wishing to develop their career further and become a significant player within our busy Sales Department.

The role would suit a very organised person who is highly motivated and able to work on their own initiative, you must be able to prioritise work and have a good knowledge of Microsoft applications (Word, Excel & Outlook) and possess excellent administration, communication (both verbal and written) and customer service skills. Applicants must have excellent literacy and numeracy skills, a very keen eye for detail and accuracy in all work, and the ability to keep accurate records and maintain data bases.

As part of the busy sales team you will be responsible for handling and raising customer enquiries along with the management of a number of existing accounts (after an initial training period). You will be expected to monitor their activity and spend patterns through regular contact via scheduled phone calls. You will also follow up enquiries, deal with new enquiries and general day to day office queries. Prospecting through our existing database of contacts will also be expected. The role is fast paced and demanding and you will need to have the ability to manage several projects at a time. Customers’ expectations will also need to be managed in a pro-active manner.


• Customer account management - developing good customer relationships, looking after customers to ensure business levels are maintained. • Raising enquiries for new and existing customers, following up quotations.• Customer communication management - introducing yourself to the customers, making the customer aware that you are their first point of contact, keeping in regular contact and advising of any new products that may be of interest.
• Working closely with other members of the Sales, Marketing and Design Team.
• Reporting to the Customer Service Manager.
• Liaising with the General Manager, Operations and Production Manager to ensure they are aware of customers’ needs and requirements and also brief them on any issues/concerns customers may have.
• General administration work –associated paperwork (enquiry forms, sample forms, order forms), correspondence (by email, post), telephone answering.
• Keeping accurate records, keeping CRM system up to date.

You will need to be articulate, confident with a persuasive (but not pushy) attitude and have the ability to work on your own initiative. A background in Internal Sales and Customer Service is required, knowledge of the packaging or print industry would be helpful although full training will be provided. A technical mind will also benefit as customer enquiries often have practical and mechanical elements to them.

Skills expected are;

  • Exceptional at organising and planning.
  • Exceptional customer service skills.
  • High level of attention to detail /accuracy in all work.
  • Excellent literacy and telephone skills.
  • Must have the ability to prioritise and multi-task.
  • Flexible approach to working time to ensure deadlines are met.
  • Ability to identify customers’ needs and requirements from written and verbal briefs.
  • Capacity to work under pressure and deal with multiple enquiries.

If you believe that you have the right experience and skills, please click the 'apply now' button and follow the online application process.


Closing date: 16th September 2022

Applications Begin

Closing Date for Applications

Location 28 Harvest Drive
NR33 7NJ

Apply now
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